As a consumer, you have a 14-day right of cancellation when shopping with us. This period expires 14 days after the day you’ve received your product or obtain the last product when it concerns an order of several different items ordered at once and delivered individually. Within 14 days of receipt, you must inform us that you wish to cancel your purchase. Notify us at info@nordic-chefs.com or use the standard cancellation form. Clearly state in your message that you want to exercise your right of cancellation. Simply refusing the delivery of the item without notifying us doesn’t count as cancellation. Return your order to us without undue delay and within 14 days of notifying us of your decision to cancel. You’ll bear the direct cost of returning the product. You’re responsible for the item from the time of its delivery. When returning, place the product back in its original packaging and wrap it securely. Do not put stickers or write directly on the product’s packaging; use the shipping packaging instead. Failing to return in the original packaging might reduce its value. You’re only liable for any diminished value due to handling the product more than needed to ascertain its nature and functionality. You can test the product, but not use it extensively. If the product has been used beyond the described, we’ll consider it used. You’ll receive a partial or no refund depending on the product’s resale value. If you cancel, we’ll refund the amount paid, minus any value loss. If you exercise your right to cancel, we’ll refund all payments received, excluding delivery charges. (Except additional charges resulting from your choice of a different delivery method than our cheapest option). We can withhold the refund until we receive the returned item or proof of its return. If you cancel the purchase, send the product to: Nordic Chefs Møllevej 17 4070 Kirke Hyllinge Denmark We don’t accept packages without direct delivery or packages sent as cash on delivery.