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Warranty, Transfer of Risk, and Complaints

The Sales of Goods Act’s rules on defects may apply to the purchase of goods. Unless better terms are mentioned for the individual item, we offer a 24-month warranty on all products under the Sales of Goods Act.

This warranty means that you can complain about defects that appear up to 24 months after receiving the item.

The warranty will be void if the defect is caused by the buyer, such as due to incorrect or unauthorized repair or use. It is also a prerequisite that the defect was present when you first received the item.

You must complain within a reasonable time after you have noticed the defect. If you complain within 2 months, the complaint is always considered timely.

To file a complaint about a product, email: info@nordic-chefs.com.
When we receive your complaint, we’ll email you a return order number and the address where you should send the item.

Write the return order number on the package’s outer packaging for faster processing. You can request that we rectify the defect or deliver a new flawless product, given the exchange conditions are met.

This assumes the complaint is valid and that rectifying the problem or redelivery won’t result in unreasonable costs for us.

Once we’ve acknowledged your complaint, we’ll contact you via email to discuss the next steps. If the complaint is valid, we’ll refund your (reasonable) shipping costs.
Always send the product back in adequate packaging and remember to get a shipment receipt to have your shipping costs refunded.

Right of Cancellation

As a consumer, you have a 14-day right of cancellation when shopping with us. This period expires 14 days after the day you’ve received your product or obtain the last product when it concerns an order of several different items ordered at once and delivered individually. Within 14 days of receipt, you must inform us that you wish to cancel your purchase. Notify us at info@nordic-chefs.com or use the standard cancellation form. Clearly state in your message that you want to exercise your right of cancellation. Simply refusing the delivery of the item without notifying us doesn’t count as cancellation. Return your order to us without undue delay and within 14 days of notifying us of your decision to cancel. You’ll bear the direct cost of returning the product. You’re responsible for the item from the time of its delivery. When returning, place the product back in its original packaging and wrap it securely. Do not put stickers or write directly on the product’s packaging; use the shipping packaging instead. Failing to return in the original packaging might reduce its value. You’re only liable for any diminished value due to handling the product more than needed to ascertain its nature and functionality. You can test the product, but not use it extensively. If the product has been used beyond the described, we’ll consider it used. You’ll receive a partial or no refund depending on the product’s resale value. If you cancel, we’ll refund the amount paid, minus any value loss. If you exercise your right to cancel, we’ll refund all payments received, excluding delivery charges. (Except additional charges resulting from your choice of a different delivery method than our cheapest option). We can withhold the refund until we receive the returned item or proof of its return. If you cancel the purchase, send the product to: Nordic Chefs Møllevej 17 4070 Kirke Hyllinge Denmark We don’t accept packages without direct delivery or packages sent as cash on delivery.

Shipping and Delivery

Typically, Nordic-chefs.com ships items the day after they’re ordered. Delivery time is approximately 1-3 days. Unless else stated. Custom orders can take between 4-6 Weeks for deliver Our deliveries are made in collaboration with reputable transporters and service partners. Shipping costs depend on the number of items, their weight, and size. You’ll always know the total shipping cost when ordering before approving your order.